The BSB20120 Certificate II in Workplace Skills provides foundation business and workplace skills for people preparing to enter the workforce, returning to work, or looking to develop their confidence in a business environment.
This qualification covers essential administrative, clerical, communication, digital, organisational, and workplace skills. Learners develop the practical skills needed to perform routine tasks in a range of business and workplace settings, generally under supervision.
The course is suitable for those looking to build a foundation for a career in business administration, office support, customer service, or other entry-level roles.
By completing this course, you will develop the skills and knowledge to:
This qualification consists of 17 units of competency: 5 core units and 12 elective units.
There are no formal entry requirements for this qualification.
The course is suitable for learners who are new to the workforce, returning to work, or looking to develop their foundation business and workplace skills.
The course is delivered face-to-face in a classroom environment by a qualified and industry-experienced trainer.
Learning activities may include:
Learners receive support from qualified trainers and college staff throughout their studies.
Course duration: 10 weeks
Attendance: 2 days per week
Additional study: Approximately 8 hours of home study per week
Assessment may include:
Learners are expected to participate in scheduled classroom sessions and complete approximately 8 hours of independent study each week.
Access to a computer and internet connection may be required for some learning activities and assessments.
Course materials and resources will be provided as outlined during enrolment.
You may be eligible for subsidised training under the Smart and Skilled program. This training is subsidised by the NSW Government. Eligibility criteria apply.
To check your eligibility, please contact us before enrolling:
📞 02 9687 2072
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On successful completion of all required units and assessments, you will receive the nationally recognised: BSB20120 Certificate II in Workplace Skills
This qualification can provide a foundation for entry-level employment and further study in business administration, office support, customer service, and related areas.
Course availability may vary depending on scheduled intakes. If classes are not currently available, you can register your interest and join the waiting list for future course dates.
For more information about the course, funding, enrolment or upcoming intakes, please contact Parramatta Community College.
Phone: 02 9687 2072
Email:
The Unique Student Identifier or USI is a reference number that creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations. You can read more about a USI here.
